My profile
My profile
For jobsøgendeexpand_more
For virksomhederexpand_more
Find medarbejdereexpand_more
Bliv en mere attraktiv arbejdsgiverexpand_more
Hvorfor Academic Work?expand_more
Om osexpand_more
Om Academic Workexpand_more
Bliv en del af Academic Workexpand_more
CSR og miljøexpand_more
Search result
Advert-ID: 15101468

Swedish speaking IT Service Desk Agent


Are you passionate about IT support and dreaming of becoming part of the leading provider of innovative communication and logistics solutions in the Nordic region? Now is the time to take action! Send your application today.

Apply here!


City: Copenhagen

Job Category: Customer Service

Extent: Full time

Start date: ASAP

Type of work: Staffing

Other: Possibility to work remote

About the role

Academic Work is looking for an IT Service Desk agent on behalf of our client. You will be part of a team of 25 persons working in IT Service Desk in Copenhagen and Stockholm, and here you will be part of the single point of contact for IT incidents, service requests and related questions. The IT Service Desk team support internal users in relation to administrative and production systems. Right now, our client are facing an extensive transformation which includes the implementation of modern tools and ways of working, with the aim of becoming a more efficient and effective service desk.

This is a full-time assignment, corresponding to 37 hours per week during office hours on weekdays. You will work according to a shift planning and the working start and ending times varies day by day. Work hours will be between 06:45 – 18:00. This is a 6-month consultancy assignment with good possibilities for extension, provided that all parties are satisfied with the collaboration. You will be employed through Academic Work and work as a consultant.

Work tasks

  • Receiving and answering Service Desk phone calls
  • 1st line support - creating and handing incidents
  • Coordinate/collaborate with all agents to ensure maximum utilization of manpower
  • Single point of contact for the user:
  • Analyze incidents, determine the priority, and escalate to the right recipient
  • Verify solutions from suppliers, ensure that solution descriptions are understandable and communicate solutions to end-users

We are looking for

  • You should as a minimum have 1-2 years of experience within IT support function
  • Broad knowledge and experience within workplace services
  • Understanding of ITSM and ITSM tools, techniques, and how the technology is used for providing the best possible support
  • Self-motivated with the ability to work in a fast-moving environment
  • Exceptional communications and customer service skills
  • Language: Fluent written and oral communication and customer service skills in both English and Swedish

It is meritorious if you have

  • Experience of working in Jira Service Management tool, and/or have previous knowledge and experience of ITIL framework.

To succeed in the role:

  • You are autonomous and take initiatives independently to improve the ways we work in the team and appreciate a social and team environment
  • You can quickly create a high-level overview of the task at hand, at same time while still focusing on the details
  • You thrive with repetitive tasks from time to time

As a person you are:

  • Service minded
  • Structured
  • A team player with good collaboration skills
  • Committed and positive attitude

Application: You are welcome to apply in Swedish or English.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work
Happy group icon

Do you have questions about this job?

Sarah De La Porte or a colleague in the recruitment team will gladly answer you on Please specify advert-ID in your email: 15101468

Apply here!